Mobile First Level 2 Support Engineer - Internship (Markham, ON)


IBM is a globally integrated technology and consulting company headquartered in Armonk, New York. With operations in more than 170 countries, IBM attracts and retains some of the world's most talented people to help solve problems and provide an edge for businesses, governments and non-profits.

Today, IBM is focused on five growth initiatives - Cloud, Big Data and Analytics, Mobile, Social Business and Security. IBMers are working with customers around the world to apply the company's business consulting, technology and Research & Development expertise to enable systems of engagement that deliver dynamic insights for businesses and governments worldwide.

The following student position is a part of IBM Canada's EPIC (Employment Pathways to Interns & Co-ops) Student Program. This position is only open to students registered in a Canadian University or College program, who have completed a minimum of 2 years of their degree or diploma program, and who must be returning to full-time study upon the completion of the temporary IBM work term.

*This Student Position resides in Markham, Ontario and is a 16-month work term commencing May, 2017.

What IBM Offers You?
  1. Work directly on product and services that affect our clients, while having access to cutting edge software technology
  2. Work on projects which are challenging and rewarding
  3. A business casual dress code and flexible work hours, to ensure work-life balance
  4. Access to Future Blue - IBM’s large student community that provides networking opportunities, sporting and social events.

It is a mandatory requirement for students to apply online at including a (1) cover letter, (2) resume, and (3) official or unofficial transcripts.

The following job responsibilities for Mobile First Level 2 Support Engineer include:

How would you like to be part of the "bleeding/leading" edge of Mobile technology? If you share a passion for technology and are up for a challenge, come join the MobileFirst Platform customer support team and dare to disrupt and deliver! We are seeking highly creative and intellectually curious Mobile Engineers who love pairing their technical know-how and customer engagement skills to help our MobileFirst Platform Foundation clients adopt and consume our IBM MobileFirst Platform Foundation Product and Services in the fast growing world of Mobile Application Development.

Lead and influence acceptance of product improvements/recommendations with Development, PLM, and product architects. Provide technical leadership and validation in identifying and prioritizing items that are/could be barriers to client adoption, quality, complexity, performance, and upgrades. Be a person who can contribute within the MobileFirst Platform Foundation and MobileFirst Bluemix Services space - pushing out information that will help our clients develop mobile apps. Be a true partner on the development design think-product cycles to be that 'client voice' based on client experience improvements.

Develop a deep understanding of customer usage patterns - not only on-prem but also bluemix (cloud) and hybrid. Develop a method to PUSH learned details (gotcha's on config, performance) out to other customers via White Papers, Social Media, Must Gathers, Videos, BLOGs and Ask the Expert Sessions.
Drive a constant up-skilling by proactively being tied to development to know what's the next Mobile thing.
Be a focal for "hot" situations (Crits, POCs, POTs) by helping drive integration of various other components issues (WebSphere, Datapower, DB2, PureApp). Go above and beyond the normal PMR support by helping customers move forward (understanding their business - knowing their objectives and strategy as it relates to their Mobile environment). Develop programs to foster technical growth and soft skills growth within team. Mentor and Coach L2 team and new hires. This is a 24x7 support organization; therefore, team members may be required to carry pager on a rotational basis. Dependability and flexibility are a must for this position.

  • Experience with Windows and/or Linux operating systems
  • Experience with mobile development
  • Demonstrates verbal and written communications skills
  • Co-op or internship program enrollment is mandatory

Group ID: IBM Cloud
Brands: IBM
Country: Canada
Job Family: Not Applicable

Type: Full-Time

Experience: Internship

Category: Engineering

Reference ID: 79133BR

Date Posted: 28/02/2017